Would you send an AI clone to work?
Going from tech-curious to tech-literate can be simple if you have access to the right resources. Here are some recent highlights to keep you informed:
Welcome to the new subscribers who have joined us since the last newsletter! Here are some recent highlights to keep you informed:
Would you send an AI clone to work for you?
Zoom’s founder and CEO Eric Yuan revealed that the company is developing deepfake avatars, or "digital twins," designed to look and sound like you, and make business decisions on your behalf during meetings.
Yuan envisions a future where employees will need to attend only 10% of their current meetings and handle admin tasks such as sending emails and deleting spam. He predicts that in the next 5-6 years, AI could potentially handle 90% of the work.
With AI taking over much of life's administrative tasks, people will have more time for enjoyable activities, such as creative work. Zoom has stated that their digital-twin technology will likely begin as a voice assistant and gradually become more immersive, similar to Apple’s Vision Pro technology.
While we’re still a while away from this vision, this concept of having a personal AI assistant that knows you well, can replicate your intelligence and anticipate your needs really excites me.
What do you think?
How AI is shaping the future of Education:
Over the last 18 months as AI tools, there has been a lot of panic and fear from the education system around AI tools like ChatGPT.
Departments of Education across Australia moved to temporarily restrict the use of ChatGPT in schools, causing fears of a widening digital divide. In 2024, while some states have lifted its restriction to access ChatGPT, others are considering AI trials to streamline and reduce teacher workloads.
This article from MIT Technology Review argues that ChatGPT could actually improve the education system. Sharing some insights I found interesting:
The context:
Educators need to know about ChatGPT’s capabilities, so that they are aware of the potential benefits and misuse of AI, and so they understand how they might apply it to their classrooms. But it will take time and resources for educators to innovate in this way.
While it's too early to predict ChatGPT's lasting impact, AI chatbots are here to stay and will become increasingly adept at mimicking human language, making them harder to detect.
Banning them is futile, possibly even counterproductive. Instead, teachers should be asking what we need to do to prepare young people—learners—for the future.
The shifting role of teachers:
Large language models (LLMs) like OpenAI’s ChatGPT and Google’s Gemini are set to have a massive impact on the world. The technology is already being rolled out into consumer and business software.
Teachers need to recognise that they have a responsibility to teach students about how this new technology works and what it can make possible.
These changing attitudes reflect a broader shift in the role of teachers. Information once dispensed in the classroom is now widely available online and through chatbots. Educators must now teach students how to find reliable information, determine what to trust, and discern the difference.
Emerging use cases in education:
Teachers are using chatbots as classroom aids that make lessons more interactive, teach students media literacy, generate personalised lesson plans and save them time on admin. Educational-tech companies including Duolingo have already integrated OpenAI’s chatbot into their apps.
Some teachers are allowing their students to use ChatGPT in their written assignments and even assessing the associated prompts as well as. Teaching how to write effective prompts for an AI chatbot will become increasingly important.
Students are using ChatGPT to generate a first draft for assignments, which helps them overcome mental blocks and instead focus on the critical phase of the assignment. It’s helping students move beyond particular pain points when those pain points aren’t necessarily part of the learning goals of the assignment.
Are robots the future of customer experiences?
As bots powered by large language models (LLMs) like GPT-4 become increasingly sophisticated, companies have the opportunity to revolutionize their customer experiences. Here are a few ways to get started:
Leverage AI chatbots for faster and better service:
The advent of LLMs like GPT-4 has enabled chatbots to outperform human employees in many areas. These bots can understand a wide range of customer queries and offer personalised solutions that meet customer needs more efficiently than humans.
Companies can fine-tune these models using large amounts of proprietary, task-relevant data, allowing service bots to respond to specific customer requests with greater accuracy.
Focus on the tasks where bots outperform humans:
To deploy bots effectively, managers need to consider which customer-facing tasks to automate. While many tasks could be automated, there is only a small subset where bots clearly outperform human employees.
Companies should conduct a thorough analysis of each service task's potential for improvement through automation, focusing on those tasks where bots can deliver faster and more accurate service. This means concentrating on simpler, more narrowly defined tasks.
Use conversational styles and language to humanise your customer service bots:
Research from Harvard Business Review found that bots that engage in more colloquial language significantly enhanced brand and customer experience, boosted the customers’ likelihood to accept a recommended option and led to more positive word-of-mouth about the brand.
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